Skip to content
Viagogo Belgium

Viagogo Belgium

www.viagogo.be
What is your customer experience with Viagogo Belgium?

Viagogo Belgium Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Viagogo Belgium has a 1.1 star rating from 6 reviews and consumers are mostly dissatisfied; reviews cite high prices, dark patterns on the website, missing or wrong tickets, and frequent requests for refunds with poor follow-up from customer service.

Key Takeaways for Future Customers

  • Check Viagogo Belgium reviews before buying and expect limited support for ticket issues.
  • Be prepared to dispute billing and push for refunds if tickets are incorrect or not delivered.

Negative Feedback / Risk Areas

  • Repeated customer complaints about no tickets received and wrong tickets.
  • Poor customer service responsiveness and generic replies.
  • Reports of opaque website flows and perceived dark patterns leading to overpaying.

Positive Feedback

Users note the company has an online presence, but positive remarks are minimal compared with complaints about refunds, service, and price.

View full overview ›

Media from reviews

Viagogo Belgium - I already pay my tickets and are not anymore available
Viagogo Belgium - Sad about main stage tomorrowlandViagogo Belgium - I need FAN ID nummer 1737****Viagogo Belgium - Double booking
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
tickets money burnedthey price stage sad restaurant order vip mainstage
Filter review
Sort by
Angelly G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I already pay my tickets and are not anymore available

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Viagogo Belgium - I already pay my tickets and are not anymore available

I pay and I don't receive my tickets.

View full review
Loss:
$383

Preferred solution: Deliver product or service ordered

Roberto D Uae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brussels, Brussels Capital

Ticket problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'd like a refund because I have got 1 out of 4 tickets. I suggest getting a refund for 3 tickets. Even if I haven't used that one ticket that has been sent to me correctly,...

View full review
Loss:
$68
Cons:
  • Cant be trusted

Preferred solution: Full refund

Anonymous

Sad about main stage tomorrowland

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Viagogo Belgium - Sad about main stage tomorrowland

Sad because Tomorrowland didnt propose something.i payed full price VIP places.but the MainStage burnedthey didnt cancel the event.its the same if you order a expensive meet in a restaurant and they give you eggs

View full review

User's recommendation: I don’t know

Michel N Yaf
map-marker Brussels, Brussels Capital

Kunnen niet binnen op wedstrijd

We mogen niet binnen met de code , moet een naam bij zijn . Ze vroegen via welke site gekocht . Mocht niet van politie

View full review
Loss:
$212

Preferred solution: Full refund

Dossie Ptk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Confirming tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Not possible to speak with someone .

Just need to find out if the tickets i bought are ok ,

I paid a lot of money for them .

Just want to find out if there are ok .

View full review

User's recommendation: Reply my call

Marie G Sib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought tickets for a show in Feb 23 and got tickets dated Nov 22.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought tickets for a show planned on 5 February 2023 and got tickets for the last show in November 2022. No refund no new tickets!

And they were more expensive!

View full review
Loss:
$120
Cons:
  • It is a rip off

Preferred solution: Full refund

User's recommendation: Avoid Viagogo!

Rob M Mbf

No tickets received no information received

Sending emails for postponed concert of eric clapton till June 12th.2022.

Only voicemail sauing that I will be contacted.

So far no contact ,no ticketes,no results

I paid in 202* ***,-

View full review
Loss:
$505
Pros:
  • Online presence

Preferred solution: Deliver product or service ordered

Joris P Mza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dark patterns on viagogo website for gift voucher use

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The website has dark patterns to get consumers to pay more than needed ( not allowing gift voucher use and tell consumers they will have possibility to claim voucher at check out review)

View full review
Loss:
$500
Cons:
  • Dark patterns on website

Preferred solution: Let the company propose a solution

User's recommendation: Avoid viagogo

Elizabeth D Gui

I bought two concerts tickets

I received the email when I bought it . But now I cannot find it anymore.

I booked with a Visa card .

Could it be possible to talk to someone ? The concert is for Angèle on the 9th of February at 19h at Palais Bruxelles .

View full review
Loss:
$289
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Brussels, Brussels Capital

Got wrong tickets

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We purchased tickets like three weeks ago or one month ago you sent us the wrong tickets you call us already 10 days without any solution to get our tickets. We are in LA without tickets for the game we purchased specially hotel and we purchased tickets for the flight if we don’t get the tickets very very soon we’re going to see you in the court and we are going to make a very bad reviews for you viagogo.

View full review
MICHEL D Uiq

Tickets not allowed and too expensive !!!

Hello,

I unfortunately bought 2 tickets for a soccer match in Germany. I want to contest this transaction.

N of the transaction 2272****

1.Your prices are much too high

2.You are not allowed to resell tickets from one person to another; In Europe tickets are nominative for reasons of security. I won’t be allowed to use these tickets if my name is not written on it.

If it is the name of another person written on it, I will be blocked at the entrance.

3.I paid already and I have nothing. It’s not normal.

So I ask you to send me the dispute form

I want to be reimbursed.

Thank you

Michel Dereau

Belgium

+324********

View full review
Loss:
$556
Reason of review:
Pricing issue

Preferred solution: Full refund

Nell Xio

Stole money no tickets received

Stole are money didnt give us the tickets *** this company

View full review
jim g Nkj

I need FAN ID nummer 1737****

Viagogo Belgium - I need FAN ID nummer 1737****

Hi Mam or Sir,

Subject: Fifa worldcup Semi final France VS Belgium this Tuesday 10 july 2018.

In order to enter to Russia immigration and to see the worldcup in Sint peterburg, i need FAN ID nummer.

Please provide me ASAP. This should have been provided directly by your firm.

It can also be called Ticket ID number or self registration cod.

jim.goudsmit@***.com

A fast reaction form your side would be highly appreciated.

Thanks, {{Redacted}} Jim

View full review
Reason of review:
Order processing issue
Danyla Xvy

Double booking

Viagogo Belgium - Double booking

I booked 2 tickets for the world cup in Kazan, Russia on June 20 for the match Iran-Spain.

The payment was cancelled appeared on te screen so I booked again and now I have 2 reservations.

I do want to cancel one of the reservations.

Iran vs Spain - Football World Cup 2018

2 tickets

woensdag, 20 juni 2018 21:00

Kazan Arena, Kazan, Rusland

Vak: Category 3

Bestelling geplaatst

04-06-2018

Bestelnummer

1702****

Totale prijs

$ 416,73

Details bekijken

Contacteer Klantenservice

AND

Iran vs Spain - Football World Cup 2018

2 tickets

woensdag, 20 juni 2018 21:00

Kazan Arena, Kazan, Rusland

Vak: Category 3

Bestelling geplaatst

04-06-2018

Bestelnummer

1702****

Totale prijs

View full review
Loss:
$404
Reason of review:
double booking

Preferred solution: Full refund

Rafael T Gsq

Total scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased tickets for Belgium vs. Portugal on June 2, bought the ticket on Monday May the 28 with the promise they would arrive on Thursday may 31st, but here I am on a Friday night knowing the tickets will not arrive since in UPS track website I have the tickets were set to be delivered on Monday June the 4th. The worst part of my expirience is that the customer service was not even able to provide a good feedback, all I received were generic responses from them, and when queried on the status of my order they redirected me to UPS when I'm they one that paid for a service of receiving the ticket when it should not be my issue.

View full review
Loss:
$130
Reason of review:
Order processing issue

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article